Hfs Research – Lawrence Hecht

Transforming Information Into Knowledge

how automated are each of the following lifecycle stages in relation to customer-facing business services and applications?

May 26, 2017February 14, 2025Published in The New Stack Update

Don’t Automatically Make Automation Assumptions

Automation did not originate with Henry Ford’s assembly line. Automation will not end with voice-enabled, machine-learning chatbots supporting ITSM. Automation is evolutionary. Even though time savings are real, every few months it’s important to throw cold water on optimistic expectations. A recent blog by HfS Research CEO Phil […]

August 31, 2015February 14, 2025Miscellaneous (professional)

Asymmetric Competition With the Gartners of the World

I just finished listening to Kea Company’s three-part podcast, The New Industry Analysts, Who Are They? Although I have already talked to several of the panelists about the subject, I still found the conversation to be compelling. Generally, Michael Coté and Phil Fersht were skeptical, yet realistic about […]