“Double, double toil and trouble; fire burn, and cauldron bubble,” chant three witches in Shakespeare’s “Macbeth” as they warn of getting more than you originally wished for. The message is apt for site reliability engineers (SREs).
Although the SRE job role is often defined as being about automation, the reality is that 59 percent of SREs agree there is too much toil (defined as manual, repetitive, tactical work that scales linearly) in their organization. Based on 188 survey responses from people holding SRE job roles, Catchpoint’s second annual SRE Report surprisingly found that almost half (49 percent) of the SREs believe their organization has not used automation to reduce toil.
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