Originally published in The New Stack Update.
Monitoring products have traditionally focused on infrastructure, applications or end users. Cisco’s purchase of AppDynamics reminds us there is increasing desire for monitoring tools that collect data from all these areas. Interestingly, infrastructure metrics may get more attention than they deserve. In Big Panda’s The State of Monitoring 2016 report, 72 percent said customer satisfaction is their top performance KPI, with SLA compliance and incident volume and resolution speed being mentioned much less frequently. However, according to a 2016 catchpoint report based on Gartner’s survey of IT pros and business IT-oriented executives, APM products are purchased by IT operations. Since customer satisfaction is so important to software developers and business executives, perhaps managers of servers and networks should not oversee the buying of bundled monitoring software.
