Fifty-nine percent of IT leaders report that the number of high-priority, customer-facing digital incidents rose over the last year, according to a new study from PagerDuty.
The number of incidents increased by 43%, the survey participants said. Meanwhile, only 7% reported a declining number of incidents.
These outages hurt companies’ brands and revenue streams. In fact, 90% of IT leaders believe outages have reduced customer trust. Yet 69% of those surveyed believe that their board and management are failing to invest in technology and processes to protect customer trust.
The PagerDuty survey was conducted by the market research firm Censuswide between May 31 and June 6, with 500 IT decision-makers who are responsible for IT operations at organizations with at least 1,000 employees.
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